PRODUCTS
CALL US ON:
01922 610015
Opening HoursMon-Fri 8am - 5.00pm
Sat     10am - 4.00pm
Secured by Sage Pay

Cookies & Privacy & Security

Cookie Policy

What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For more information about cookies we recommend visiting www.allaboutcookies.org.

How do we use cookies?
Our company uses cookies in a range of ways to improve your experience on our website, including:
Keeping you signed in
Anonymous shopping basket information
Understanding how you use our website

Why types of cookies does Creative Tiles and Laminates use?
There are a number of different types of cookies however, our website uses:
Functionality – so that we recognise you on our website and remember your previously selected preferences.

Advertising – we use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device and your IP address.  Our company sometimes shares some limited aspects of this data with third parties for advertising purposes.  Third party services used on this website who also store cookies are:
Google Analytics
Google AdSense

How to manage cookies?
You can set your browser not to accept cookies and allaboutcookies.org tells you how to remove or decline cookies from your browser if you prefer. However, restricting or blocking cookies may impact the functionality or performance of our website or prevent you from taking full advantage of the website.

Privacy Policy

This Privacy Policy sets out how Creative Tiles and Laminates obtain, store and use your personal information when you interact with our company.

We are committed to ensuring your privacy is protected and maintaining the trust and confidence of visitors to our website in accordance with this privacy statement. 

How do we collect information about you?
We collect personal information about you when you provide it to us, such as when you place an order, request a quotation and contact us directly by email or phone or social media or any other means by which you provide personal information to us.

What information do we collect?
The type of information we collect about you may include (but is not limited to) information such as:
Name
Physical address (billing and shipping)
Contact information including phone numbers and email address
Payment information

How do we use your personal data?
For internal record keeping. When orders are placed, the name and address provided is entered onto an invoice/sales receipt using our accounting package.  A physical copy is printed and kept in a file, stored in a secure cabinet.

Where payment is taken the information is entered directly onto an online secure payment portal and no details are stored at any point in the processing of these card payments.
We also screen our orders for potential risk or fraud.

To process and fulfil any orders that you have placed.  We may need to pass personal information onto haulage companies to enable deliveries to take place as requested.

Using email addresses to send periodic promotional emails about new products, special offers or information that you may find interesting.  Or to email you with information or advertising relating to our products or services.

Data security?
We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, there are managerial and IT procedures in place to ensure that physical and electronic data is safeguarded and secure at Creative Tiles and Laminates HQ office in Walsall.

Information will be stored for the duration of our business relationship and for a period of 7 years after it is clear that the relationship has ceased.  All information will be stored within the accounting application and sales ordering system indefinitely.

Marketing
We would like to send you information about products and services that we think you might like.  You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by sending an unsubscribe e-mail request to marketing@fitcreative.co.uk. We do not rent or trade email lists with other organisations and businesses.

What are your data protection rights?
We would like to make sure you are fully aware of all of your data protection rights.  Every user is entitled to view, amend, delete or restrict their personal data or to request a data transfer to another organisation.

If you make a request, we have one month to respond to you.  If you would like to exercise any of these rights, please contact us by email: marketing@fitcreative.co.uk , call us on 01922 610015 or write to us at Creative Tiles & Laminates, West Bromwich Road, Tame Bridge, Walsall WS5 4AL.

Privacy policies of other websites
The www.fitcreative.co.uk website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to this Privacy Notice?
We keep our privacy policy under regular review and place any updates on this web page.  This privacy policy was last updated on 25 March 2021.

CONTACT US
If you have any questions about our privacy policy, the data we hold on you or would like to exercise one of your data protection rights, please do not hesitate to contact us. E-mail us at marketing@fitcreative.co.uk, call us on 01922 610015 or write to us at: Creative Tiles & Laminates, West Bromwich Road, Tame Bridge, Walsall, West Midlands, WS5 4AL

Security

Is your site secure?
The Creative Tiles & Laminates checkout pages, prior to payment, are protected using 128-bit encryption technology from the leading secure certificate supplier, GoDaddy. We do not store your payment details at all, digitally or otherwise. We retain your information for ordering purposes only.

Are my credit card details safe?
You can be confident that using your credit card with Creative Tiles & Laminates is completely safe. You simply enter your personal details on our own server before secure socket layers (SSL) encrypt your details for transmission for authorisation by real time credit card processing system provided by SagePay. We do not handle or see your Credit Card number at anytime throughout the order process. This provides all customers with the ultimate in safe, secure online ordering.

If your question is not answered here, please contact Customer Services using the contact form.